STANDARD TERMS AND CONDITIONS OF SALE

​

Payment Terms & Title
If you have an established credit account, our terms are EOM + 30 days from invoice date and all goods will remain the property of Heppells Chocolatier Patissier Limited until paid for in full. Any outstanding balances more than 45 days past the payment due date will result in accounts being frozen. If you do not have a credit account, your order will only be processed once full payment has been received. Payment can be made in any of the following ways: GBP by credit/debit card, direct bank transfer or cheque (subject to a delay of 5 working days for clearance) Please note that as part of our Fraud Prevention Measures, all payments by credit or debit card are subjected to stringent security checks including address and postcode verification. Any transactions where one or more of these checks are failed may be rejected by our Payment Services Provider. For your added protection, we do not store your card details.

 

Setting up a Credit Account
To set up an account, you should fill in a customer details form which can be sent to you or downloaded from our website. Please note that credit facilities may be reduced or withdrawn without notice if invoices are not paid in accordance with our standard payment terms.

​

Prices & VAT
All prices quoted are not VAT applicable and may be subject to alteration at any time and without prior notification. Prices are correct at time of going to press, errors and omissions excepted. Please note that we will always endeavour to maintain up-to-date prices on our website.

​

Invoices and Statements
Invoices and statements are delivered by email. If customers require invoices and statements to be posted they will be charged £1.80 per order. Customers can update their email preferences by calling 07885 679 156 or emailing richie@heppells.co.uk.

 

Discount Policy
You can benefit from one of the following discount structures based on your annual turnover Price One-off Discounts - Every customer will receive a 10% discount on their first order.

Agreement Discounts - Customers will receive an agreed discount based on projected order volumes on all our products. Please contact us if you require large volumes so we can agree on a discount value for the term of the sale.
Order Value Discounts - if you are not on a price band, you will get a 5% discount on orders over £500 or a 10% discount on orders over £1000. Your discounts may be withdrawn without notice if invoices are not paid in accordance with our standard payment terms. Heppells also reserve the right to make changes to the discount structure without prior notice at any time.

​

Stock Availability & Delivery Options
Your order will be sent out as soon as it has been produced by us for next business day delivery (UK mainland only) provided that: • there are no outstanding account/credit related issues. Keylink also reserve the right to make changes to the discount structure without prior notice at any time.

​

Out-of-Stock Items
If most items on your order are available, we will normally send out what we can with the balance to follow in a single delivery at our cost once all the remaining items become available. If a significant proportion of the items on your order are not in stock, we reserve the right to delay dispatch of the whole order until everything becomes available. Please note that if you are based in the Scottish Highlands or offshore, we will only dispatch out-of-stock items with your next order.

Delivery Charges & Times UK Mainland (excl. Scottish Highlands)
Orders over £100 are delivered free of charge. For orders below £100, there will be a delivery charge of £8.50. Delivery will be on a next day service.

UK Highlands/Islands and Republic of Ireland
Delivery will be on a 2 day service with delivery charged as a percentage of order value, subject to a minimum delivery charge per order.

 

Region                                            Delivery Charge %         Minimum Charge

Northern Ireland                                        7%                              £12.00

Scottish Highlands                                    5%                              £10.00

Channel Isles & Isle of Man                      7%                              £12.00

Scottish Islands                                          5%                              £10.00

Scilly Isles                                                   20%                            £12.50

Republic of Ireland                                    8%                              £16.00

Where delivery dates are given, they are given in good faith and in the event of a delay, Heppells Chocolatier Patissier Ltd will not be liable for any consequences of such a delay and shall remain entitled to deliver the goods to you and to receive payment for them. Where a delivery date has not been specified by you, or you have not taken delivery of an order within one month of the scheduled delivery date, we will be entitled to deliver the goods to you and to receive payment for them.

Shelf Life – All our products have a specified shelf life from the date of manufacture.

Timed Deliveries
Where a delivery has to be booked in or is requested for a specific time, an extra charge may be made for this service.

 

Aborted Collections (UK Orders only)
If a collection is aborted because there is no one at the collection address, a charge of £25 may be made to cover the additional costs invoiced to us by our carrier.

​

Returns, Refunds & Cancellations
No goods are sold on a “Sale or Return” basis. Orders for standard items may be cancelled at any time prior to dispatch with our consent however we reserve the right to refuse consent where items have been especially made for you. Goods should be inspected at the time of delivery and any damages or shortages must be reported to us within 3 days of receipt of the goods for a credit to be given. If you are unable to inspect the goods at the time of delivery, please ensure that the goods are signed for as “goods unchecked” from the carrier. Without this, we will be unable to make a claim from the carrier for damages. If goods are ordered incorrectly and where we are able to accept them back, there may be a handling charge linked to the size of the consignment. In no circumstances will we accept goods back if they have been opened or returned to us in poor condition or with the original packaging marked or damaged. Orders for personalised products or ‘To Order’ items that have been made especially for you cannot be cancelled after confirmation of the order.

​

Liability
Heppells Chocolatier Patissier Ltd shall not be liable to the customer for any consequential loss of any kind howsoever caused. In particular: 1. Customers should not rely on website filters but should always refer to the product specification 2. Customers should always check that they have the most recent version of a product specification

​

Privacy Policy
Our privacy policy explains how we manage your data, how it is shared, and why it is important to us. We only collect and use data in the normal course of running our business. We do not share your data with third parties except where necessary to fulfil your orders or send you information such as our catalogue. WE USE YOUR DATA TO PROCESS YOUR ORDERS This will be your name, company details, invoice address, delivery address, email address, phone number and VAT number (if outside the UK). This data is shared with our carriers (DHL and CAS Chilled) to enable them to deliver your order to you. With your consent, Heppells/DHL/Cas Chilled will also: (a) use your mobile number and/or email address to enable you to manage your delivery slot. (b) Use your email address to send you order acknowledgements, invoices and statements WE USE YOUR DATA TO UPDATE YOU ABOUT PRODUCTS OR TYPES OF PRODUCTS YOU HAVE RECENTLY BOUGHT OR ORDERED, OR GENERAL HEPPELLS AND INDUSTRY NEWS This information will be sent to you by Heppells in one of the following two ways: (i) online by email to your registered email address (ii) offline by post or with an order In the case of online messages, with your consent we will also use your email address to send you a copy of the message by email.

 

 

STANDARD TERMS AND CONDITIONS OF SALE

 

 

HOW WE COLLECT AND MANAGE YOUR DATA
We will collect data through the Heppells website or by phone, fax, mail or email. We promise to collect, process, store and share your data safely and securely. We’ll also endeavour to ensure that the other businesses we work with are just as careful with your data. You can review and change your consent settings at any time by emailing richie@heppells.co.uk

 

 

 

Errors and omissions excepted prices correct at time of going to press. Heppells Chocolatier Patissier Ltd reserves the right to change prices without prior notice. Stock is subject to availability. Excludes any other offers and discount arrangements. All photographs are for illustrative purposes only, and as everything is handmade they may look slightly different when produced.