1. Introduction

Welcome to the Heppells Chocolatier Patissier Ltd Website (the “Site”). These Terms and Conditions (the “Agreement”) govern your use of our Site and the purchase of any goods or services. By using our Site or placing an order, you agree to be bound by these terms. We may update these terms from time to time; the version active at the time of your order will apply to that contract.

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2. Online Registration & Security

2.1 You may create an account or use guest checkout. You must ensure all details provided are accurate.

2.2 You are responsible for maintaining the confidentiality of your password. We reserve the right to suspend accounts if we suspect a security breach or misuse.

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3. Product Descriptions & Accuracy

3.1 We make every effort to display colors and specifications accurately. However, as digital displays vary, the delivered product may have slight variations.

3.2 We reserve the right to vary dimensions or specifications of products to reflect changes in relevant laws or regulatory requirements, or to implement minor technical adjustments.

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4. Allergens & Food Safety

4.1 Warning: All products are prepared in a environment that handles nuts, milk, soy, eggs, gluten, wheat, and barley.

4.2 While some products are made without gluten-containing ingredients, we cannot guarantee a 100% "Gluten-Free" environment due to the presence of flour in our production kitchen.

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5. Pricing & Payment

5.1 Prices include VAT at the current rate. Delivery charges will be clearly displayed before you confirm your order.

5.2 Payment is required in full at the time of ordering via a valid debit or credit card.

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6. Formation of Contract

6.1 Your order is an offer to buy from us. A legally binding contract is formed only when we send you an Order Confirmation email.

6.2 If we cannot accept your order (e.g., item out of stock or pricing error), we will inform you and refund any payment taken.

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7. Cancellation Rights (Consumer Contracts Regulations)

7.1 Perishable Goods: Under UK law, the right to cancel and receive a refund within 14 days does not apply to goods that are liable to deteriorate or expire rapidly. This includes our chocolates, cakes, and pastries.

7.2 Non-Perishable Goods: For equipment or gift items, you have the right to cancel within 14 days of receipt. You must return the items at your own cost in their original condition.

7.3 Cancellations/Modifications: > * Non-Perishable Goods & Equipment: Orders may be modified or cancelled at any time prior to dispatch.

• Bespoke, Celebration Cakes & Custom Orders: Any requests for modifications or cancellations must be submitted in writing to orders@heppells.co.uk at least forty-eight (48) hours before the scheduled collection or delivery time. Cancellations inside this window are non-refundable.
   

8. Class Bookings & Rescheduling

8.1 Cancellations by Us: If we cancel a class, we will offer a full refund or a transfer to an alternative date. We are not liable for your travel or accommodation costs.

8.2 Cancellations by You: As classes are scheduled services for a specific date, they are generally exempt from the statutory 14-day cooling-off period.

• Half-day classes: 14 days' notice is required to request a reschedule.

• Masterclasses (2+ days): 30 days' notice is required.

• Discretion: Transfers requested inside these windows are only permitted if we can refill your spot.

8.3 Attendance: No refunds are provided for late arrivals or "no-shows."

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9. Media & Liability (Classes)

9.1 Media Release: We may take photos/videos during classes for promotional use. If you do not wish to be filmed, please inform the tutor upon arrival.

9.2 Personal Property: We are not liable for loss or damage to personal property unless caused by our negligence.

9.3 Injury: Nothing in these terms excludes our liability for death or personal injury caused by our negligence.

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10. Gift Vouchers

10.1 Vouchers are valid for 12 months from the date of issue.

10.2 Vouchers cannot be exchanged for cash and are non-refundable (except where statutory cancellation rights apply to the initial purchase).

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11. Delivery, Collection & Failed Delivery
11.1 We are responsible for the goods until they are delivered to your specified delivery address or collected by you.
11.2 Unattended Deliveries & Cold Chain: Due to the perishable nature of our products, you must ensure someone is present to accept delivery. If a delivery attempt fails because no one is available, or because an incorrect address was provided, the goods will be left in a designated safe place or returned to the depot. Because transit delays break the required temperature controls, a failed delivery attempt will result in the total spoilage of the goods, and no refunds or replacements will be issued.
11.3 Inspection Timelines: You must inspect your goods immediately upon receipt. If items arrive damaged or defective, you must notify us via email to orders@heppells.co.uk accompanied by photographic evidence within the following strict timeframes:

• Fresh Patisserie / Chilled Items: Within four (4) hours of delivery or collection.

• Ambient Chocolates & Confectionery: Within twenty-four (24) hours of delivery or collection.

• Non-Perishable Equipment / Gift Items: Within thirty (30) days of receipt.

11.4 Non-Collection: Celebration cakes and fresh pastries not collected within twenty-four (24) hours of the pre-agreed time slot will be disposed of due to food safety legislation, and no refund will be provided.

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12. Faulty Goods (Your Statutory Rights)

12.1 Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.

12.2 If a product is faulty, you are entitled to:

• Up to 30 days: A full refund.

• Up to 6 months: A repair or replacement (or refund if we cannot repair/replace).
   

13. Limitation of Liability

13.1 We do not exclude or limit our liability where it would be unlawful to do so.

13.2 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract. We are not responsible for any loss or damage that is not foreseeable.

13.3 We only supply products for domestic and private use. We have no liability for loss of profit, loss of business, or business interruption.

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14. Intellectual Property & Use of Site

14.1 All content on this Site (images, recipes, designs) is the property of Heppells Chocolatier Patissier Ltd.

14.2 You may not use our content for commercial purposes without a license from us.

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15. Data Protection

Your personal information will be processed in accordance with our Privacy Policy and UK GDPR.

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16. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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Heppells is a trading name of Heppells Chocolatier Patissier Ltd.

Registered Office Address: 117-119 Cleethorpe Road, Grimsby, DN31 3ET

Company Registration Number: 11718494 | VAT Registration Number: GB 513 7861 84

Contact: orders@heppells.co.uk | www.heppells.co.uk